By Hilary Mare
NAMIBIA Institute of Pathology Limited (NIP) was established by an Act of Parliament (Namibia Institute of Pathology Act, 1999 (Act 15 of 1999) and registered as a public limited liability company under the Companies Act, with the State as the sole shareholder.
NIP is the largest diagnostic pathology service provider in Namibia. It handles all public health sector pathology testing and provides an extensive array of disease monitoring services to public and private clients.
NIP is a significant contributor to the socio-economic development agenda in
Namibia. It provides job opportunities to over 450 employees and also contributes substantially to the fiscus through direct and indirect tax payments.
The company prides itself in providing medical laboratory services which reach far beyond servicing Namibia’s public healthcare needs, but also involves the establishment of an organisation that can effectively compete with private pathology providers, offering high quality, accessible and value-for-money services beyond Namibia’s borders. NIP has strong strategic alliances within the health-care industry enabling the company to align itself with best global practices.
Since the inception of the company, it has grown to over 40 medical laboratories with a staff complement of over 450 employees headed by the Chief Executive Officer. Various stakeholders have provided contributions which are important in executing the plan over the next five years.
The growing challenges presented by diseases such as HIV/AIDS, TB and malaria nationally have resulted in a significant increase in the use of NIP laboratories by Namibian healthcare facilities over the years since NIP was established. To meet this demand, technical services have been organised in a way that supports professionally managed and well-equipped laboratories, supported by a state-of-the-art laboratory information system. One of the latest areas of NIP focus has been the establishment of the Molecular Diagnostic Section that now operates a comprehensive diagnostic service based on the polymerase chain reaction (PCR) technique. This is the only unit of its kind in the country. Currently it focuses on the provision of adult and paediatric HIV testing, which include Viral Load, HIV DNA PCR diagnosis, Chlamydia and Gonorrhea diagnosis. A new technology, called the GeneXpert, for the diagnosis of TB mycobacterium identification has also recently been introduced in the Windhoek Central Reference Laboratory and NIP is in the process to roll this technology to other peripheral laboratories.
The NIP management has committed itself to a quality management system based on relevant standards; a Quality Assurance Unit is in place to provide clients with full confidence concerning the quality of services that they are receiving from their facilities.
To be the medical laboratory service provider of choice in Africa.
To provide accessible, affordable and excellent medical laboratory services.
Our seven fundamental core values reflect our character as a company and establish expectations of how we treat each other, our clients, partners and the communities we serve. Our core values are represented by the statement:
Accountability: We take full responsibility for our actions.
Commitment: We will respond immediately to the needs of our stakeholders, and will strive to provide excellent services at all times.
Team Collaboration: We exhibit a positive team spirit in working together towards shared goals.
Fairness: We are fair and transparent in all that we do.
Accessible: We guarantee accessible and affordable services to our valued customers.
Integrity: We maintain ethical standards at all times.
Respect: We treat our stakeholders with utmost respect, including the environment within which we operate.
The operating principles applied by NIP provide guidance on “How We Make Decisions.” We understand that our decisions affect clients, employees, partners and the communities we serve.
Our operating principles are therefore:
Competent Employees: We create an environment that encourages continuous professional development and we strive to recruit and retain competent and well trained employees.
Efficiency: We work to continuously streamline our processes to enhance effectiveness and efficiency of the services we render to our stakeholders.
Environment: We strive to support the principles of corporate social responsibility and environmental conservation through the sustainable use of resources.
Quality: We continuously evaluate our organizational performance for the purposes of quality improvement and compliance.
Service: We continuously adapt to meet the needs of our stakeholders.
Technology: We strive to offer a service that incorporates the use of state-of the art technology.
Best Practices: We operate with reputable partners and strive to ensure that our products and services are benchmarked globally.
Governance: We adhere to strict regulatory compliance and to ethical business standards thereby ensuring accountability to our environment and stakeholders.
Health and Safety: We are committed to the development and maintenance of a work environment that is healthy and safe.
Professional Development: We create an environment that encourages professional development by continuously improving the knowledge and skills of our employees thereby ensuring the balance between the demand and supply of skills.
Six key results areas comprise the pillars of our activities, which collectively guide the organisation and its decisionmaking processes. NIP’s Strategic Framework is structured around these pillars:
• Market growth
• Dynamic deliver
• Innovation, and
• Public health.
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