By Business Reporter
BANK Windhoek announced its new fee structure effective July 1.
“Bank Windhoek’s approach of ensuring customers always get value for their money when it comes to banking costs, was a key driver in the annual review of our fees,” said Baronice Hans, Managing Director.
“As a co-creator of the Namibian Code of Banking Practice, Bank Windhoek embraces the principle of transparency when it comes to fees for products and services and therefore is committed to disclose these fully. Furthermore, we aim to give our clients the best advice on using their bank accounts as cost effectively as possible, thereby assisting them to pay the lowest possible fees for their day-to-day banking. As the financial partner of our clients, we want our clients to make informed decisions when managing their bank accounts and when using our products and services. Our ultimately aim is to make banking easy, affordable and accessible. We would therefore like to encourage our clients to contact their Bank Windhoek branch, to enquire or obtain any additional information honour annual fee increase”.
Bank Windhoek aims to offer convenient and accessible banking services to our clients through our extensive national network of branches, agencies, ATMs and other channels including our Mobile App which was launched in November 2015. The Mobile App offers clients the convenience of payments to third parties and other beneficiaries, purchasing airtime, purchasing electricity, doing balance enquiries, request mini-statements and more. The Mobile App fees remain unchanged from the prior year, except for beneficiary and third party payments on the App which were increased by 2.53 percent only.
In an effort to encourage and promote customer use of electronic channels, all related prices to Cellphone Banking and Internet Banking have remained unchanged from the prior year.
”We would like to encourage our clients to make use of electronic channels such as our Mobile App, cellphone banking and Internet Banking as transactions on these channels are cheaper to use compared to conducting over-the-counter transactions.
Bank Windhoek’s individual and business clients with an annual turnover of N$1 million or less continue to benefit from free cash deposits at all Bank Windhoek branches. The zero cash handling fee also benefits small and medium enterprises with a turnover of less than N$1 million as a means of supporting and assisting these start-up businesses to reach success.
“EasySave clients pay no monthly service fee, no cash deposit fee and very low withdrawal fees. In addition the Life Cover increased from N$5 000 to N$5 500,” the bank added.
Bank Windhoek’s SeniorSave clients (clients aged 55 years and older) do not pay a monthly service fee and continue to benefit from free ATM withdrawals at Bank Windhoek ATMs and free Point-of-Sale transactions.
Confidente. Lifting the Lid. Copyright © 2015