By Elvis Muraranganda
PRESIDENT Hage Geingob has urged Namibians to portray a good image of the country by improving on customer service as this leaves a bad impression to tourists and investors.
The head of State made these remarks when he officiated at the official opening of the Dome Swakopmund at the coastal town recently.
“I would like you to aspire to maintain a strong customer service culture, to ensure that the quality of service delivered within the confines of the Dome matches the beauty of the building,” Said Geingob.
“Currently, we are lagging behind our peers in the region when it comes to customer service. It has a detrimental effect on the enthusiasm and brand confidence of Namibia customers.”
“What is worse is that we portray a bad image to tourists and investors alike. The Dome Swakopmund should become synonymous with world class leisure, wellness, sport and mega entertainment, for the benefit of all Namibians, as well our visitors.”
According to Geingob, Namibians should be cognizant that strong customer service is key to business confidence and job creation as competing just on price is no longer sustainable.
“We are living in the information age and if your brand or country develops a reputation for poor customer service, millions of people will be able to learn about it and choose an alternative business or investment destination.”
“Let us take pride in our businesses, professions and our country by adhering to the ethos of good customer service delivery.”
He added that the Dome is an investment of established businesses in the economy before adding it is pleasing to see Namibians showing faith and patriotism in their country by investing locally. Geingob further explained that the Dome Swakopmund project has been realized due to this trend.
“I commend Horst Fritze and Paul van Biljon for having made the efforts and sacrifices to ensure that this magnificent structure becomes a dominant feature of Swakopmund skyline.”
“Let us take pride in this landmark structure and facility. As we march towards a future of innovation, change, and shared prosperity, we should hold hands.”
He continued to indicate that while carrying out the work of the Dome, Fritze and Van Biljon did so with passion and excitement.
“Their vision for the Dome and its Indoor Sports Centre to become the preferred choice to host local, regional and
international conferences, music concerts and exhibitions, recreational sports programmes and competitive sports events.”
Confidente. Lifting the Lid. Copyright © 2015